Return Policy

Effective Date: February 1st, 2024

VitaTiger Co., Ltd. (“VitaTiger,” “we,” “us,” or “our”) is dedicated to providing our customers with high-quality products and exceptional service. This Return Policy outlines the terms and conditions regarding the return and exchange of products purchased through our website located at VitaTiger.co.th (“Website”).

  1. Eligibility for Returns

You may be eligible to return a product purchased from our Website under the following conditions:

  • The product is defective, damaged, or not as described.
  • You received the wrong item.
  • The product is unused, in its original packaging, and in the same condition as when you received it.
  1. Non-Eligible Returns

The following items are not eligible for return:

  • Products that have been used, opened, or damaged after receipt.
  • Products without original packaging or missing parts.
  • Products that have been personalized or customized.
  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team within [insert number] days of receiving the product to request a return authorization.
  • Provide your order number, product details, and reason for return.
  • Our customer service team will review your request and provide you with instructions for returning the product.
  1. Refund or Exchange

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund or exchange request.

  • If your request is approved, we will process the refund to the original method of payment or provide a replacement product, as requested.
  • If your request is rejected, we will provide you with the reasons for the rejection and return the product to you, at your expense.
  • Please note that shipping and handling fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error.
  1. Exceptions

We reserve the right to refuse returns or exchanges if the product does not meet the eligibility criteria outlined in this Return Policy or if the return process is not followed correctly.

  1. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer service team at [insert contact information].

  1. Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Return Policy on this page.

This Return Policy is governed by and construed in accordance with the laws of Thailand.

Last Updated: February 1st, 2024